---
title: Product Not Counting
description: Product Not Counting
---

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![Automated Counting](https://starbucksresources.nomad-go.com/hs-fs/hubfs/Knowledge%20Base%20Images%20and%20Video/Automated%20Counting.png?width=1050&height=245&name=Automated%20Counting.png)

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1. [Starbucks Knowledge Base](https://starbucksresources.nomad-go.com/nomadgo-knowledge-base?hsLang=en)
2. [Troubleshooting](https://starbucksresources.nomad-go.com/nomadgo-knowledge-base/troubleshooting?hsLang=en)

# Product Not Counting

❓ **Problem:** A product isn’t being recognized or added during scanning.

**🔍 Possible Causes**

- Product not included in inventory count.
- Product Label missing or unreadable.
- Stored incorrectly (labels hidden, items mixed, not shelved properly).
- Not part of the current picklist.

🛠️ **Fix**

- Review Inventory Basics:

✅ labels visible

✅ items upright

✅ one SKU per row

- Tap **Add Item** and search. If it doesn’t appear, it’s not eligible for counting. 
    - **If it appears:** tap Select, aim the viewfinder, and tap **Drop Item**.
    - Adjust with ➖ ➕ **paddles** on either side of the screen.
- If the item requires a label, confirm every row of product has its own Product Label (e.g., cups, lids).
- Check into a quick list or scan a quick list label to see if product is listed.

ℹ️ In-App Scanning list contains all inventory items scheduled for the count

 

 

- [Module 1: Inventory Basics](https://starbucksresources.nomad-go.com/nomadgo-knowledge-base/module-1-inventory-basics?hsLang=en)
- [Module 2: Store Set Up](https://starbucksresources.nomad-go.com/nomadgo-knowledge-base/module-2-store-set-up?hsLang=en)
- [Module 3: Using the NomadGo App](https://starbucksresources.nomad-go.com/nomadgo-knowledge-base/module-3-using-the-nomadgo-app?hsLang=en#main-content)

    - [Start](https://starbucksresources.nomad-go.com/nomadgo-knowledge-base/module-3-using-the-nomadgo-app?hsLang=en#start)
    - [Scan](https://starbucksresources.nomad-go.com/nomadgo-knowledge-base/module-3-using-the-nomadgo-app?hsLang=en#scan)
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